how can I process the warranty?

To process the warranty of any of our products, you must go to the point of sale where you made the purchase, taking the receipt or invoice.
If you bought in our official online store, please write to assistance@tacens.es indicating:

Order or invoice number
Product model
Description of the problem
Photos or video showing the incident (if possible)
Our team will review your case and will indicate the steps to follow according to the applicable warranty.

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