FREQUENTLY ASKED QUESTIONS

The standard delivery time is 2 to 4 working days from order confirmation.
You can check the status of your order from your account, in the "My orders" section, or contact us through this support form.
In periods of high sales volume (Christmas, Sales, Black Friday, etc.) the delivery time may be delayed due to saturation of transport agencies, for reasons beyond Tacens' control.

To process the warranty of any of our products, you must go to the point of sale where you made the purchase, taking the receipt or invoice.
If you bought in our official online store, please write to assistance@tacens.es indicating:

1. Order or invoice number
2. Product model
3. Description of the problem
4. Photos or video showing the incident (if possible)
   Our team will review your case and will indicate the steps to follow according to the applicable warranty.

If you have any technical question about your Tacens product, please contact our Technical Support through:

• Online chat available on our website

• WhatsApp at +34 932 20 01 06
  Tell us the exact model of the product and a brief description of your query so we can help you as soon as possible.

To order spare parts or replacement parts for a Tacens product, please contact our Technical Service:

1. Through the online chat on our website

2. By WhatsApp at +34 932 20 01 06
   Please indicate the product model, the specific part you need and, if you can, attach photos. We will inform you about availability and the purchase or replacement procedure.
   Please note that not all products have specific spare parts.

All the features and technical specifications of our products are available in its product sheet within the Tacens website.
Just search for the name or model in the search engine of the website and access its page, where you will find:

1. Detailed description

2. Technical Specifications

3. Product images

4. Manuals and documents available (if applicable)

To configure the RGB lighting of your Tacens peripheral you can:

1. Visit our official YouTube channel, where you will find videos of usage and configuration guides.

2. Check the product page on our website, where we usually include videos and configuration manuals.
   If you do not find your model or still have doubts, contact our Technical Service and we will help you step by step.

If your Tacens peripheral has specific drivers or software, you can download them from:

1. The "Support-Downloads" section of our website

2. The product page, in the downloads or documents section
   Search for your model by name or reference and download the latest version available.